Changes, Cancels, Refunds

Call us
800-321-2121 (U.S. and Canada - toll-free)
817-786-4304 (Outside U.S. and Canada - charges apply)
Available 24 / 7

Call us
800-321-2121 (U.S. and Canada - toll-free)
817-786-4304 (Outside U.S. and Canada - charges apply)
Available 24 / 7

For cash bookings, you can also cancel online by:

- Visiting the 'Your Trips' section on American Airlines Vacations℠ Homepage, entering your reservation number and last name. Once your trip details open, navigate to the 'Trip Changes' tab and select 'Cancel Booking'.
- Or clicking on the 'Booking Number' in your confirmation email
- Or clicking the 'Manage My Booking' button on your booking confirmation page

Coming soon: You'll be able to cancel trips booked with miles online later this year.

To cancel a trip booked with miles, call American Airlines Vacations℠ Reservations.

Request a receipt for packages via email
aav.customer.relations@aa.com

Request a receipt for fees and ancillaries, such as seats.
Receipts are available starting 24 hours after your purchase or change for up to 18 months.
Receipts for fees and ancillaries

Request a receipt for inflight purchases. Transactions are available starting 72 hours after your flight for up to 6 months.
Receipts for inflight purchases

Please contact us via email
aav.customer.relations@aa.com

Customer service FAQs 

Mail to:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax:

800-892-3447 (U.S.)
480-693-2759 (International)

Be sure to include:

• Passenger names
• Email or U.S. mail address
• Reason for request
• Receipts
• Ticket numbers
• Date or travel
• Departure and arrival cities