Frequently Asked Questions

Click on a question below to expand the answer.

We offer you great value at competitive prices. All of our vacation elements are offered as components, so you can custom-design the trip that suits your interests. And by booking a vacation package, you gain access to private, unpublished rates on flights and hotels that are not available when booked separately. You can earn AAdvantage® miles on your flight* plus bonus miles for booking your trip on Rental cars, transfers, sightseeing and activities are also available to many destinations around the world.

*Note: Certain airfares are not eligible to earn AAdvantage miles. Complete AAdvantage Program Detailscan be found on

AAdvantage bonus miles will be awarded to the first traveler's AAdvantage account for each booking six to eight weeks after travel is complete. Please be sure to enter a valid AAdvantage number when creating your online booking.

You will earn 1000 AAdvantage bonus miles for every booking made online at when providing a valid AAdvantage number at time of booking. You will also earn miles for flights that are booked as part of a vacation package.

All miles used for payment must be deducted from a single AAdvantage account.

Because we offer you access to special private airfares that are only available when combined with a hotel stay as part of a vacation package. These special fares are typically lower and offer more flexibility than published fares generally available elsewhere. These special fares are also covered by our Cancellation and Change Waiver (Pre-Departure Protection), should you choose to include it with your package.

The Cancellation and Change Waiver will protect you in the event that your plans change. The waiver covers cancellations, for any reason, up until scheduled departure time. The waiver also covers revision fees. Restrictions may apply as outlined in our Terms and Conditions.

We accept the following credit cards: American Express® Card, Discover®, MasterCard®, and VISA®. When booking online, you may only use one of the credit cards listed above to pay for the entire cost of your trip. You can also use your AAdvantage® miles to pay for your vacation package.

To use the AmericanAirlines® Credit CardSM, call 1-800-489-4810 and a Reservation Specialist will assist you with your transaction.

At this time, we only accept credit cards with billing addresses that are within the U.S., Canada, Puerto Rico or the U.S. Virgin Islands.

All hotel properties listed on our site have been organized into five categories, or ratings, to help you select hotels best suited to your clients' needs.

5 star A renowned luxury hotel offering a high standard of accommodations, in-room amenities, facilities and service.

4 star An outstanding hotel offering a high degree of accommodations, in-room amenities, facilities and service.

3 star A hotel offering quality accommodations with a good selection of in-room amenities, facilities and service.

2 star A hotel providing good value with modest accommodations, adequate in-room amenities, facilities and service.

1 star A hotel offering basic budget accommodations that meet the needs of comfort while offering limited in-room amenities, facilities and service.

To cancel your reservation, call American Airlines Vacations at 1-800-489-4810 and one of our Reservation Specialists will assist you. Please note that cancellation penalties may apply.

Yes, travel vouchers can be used toward the American Airlines and American Eagle flight portion of your trip, but may not be used to purchase any of the non-flight components of your trip such as hotels, rental cars, transfers, activities or insurance. Travel vouchers are not currently accepted online, but may be redeemed by calling us at 1-800-489-4810.

Please call us at 1-800-489-4810 and one of our Reservation Specialists will make the corrections for you.

You can change hotel accommodations, add your AAdvantage number to your flight, update your reservation, change your seat assignment and more by calling one of our Reservation Specialists at 1-800-489-4810.

If you are traveling with a child under the age of 2, please call one of our Reservations Specialists at 1-800-489-4810 for booking assistance.

Because of the complexity of reservations that involve visits to more than one destination, these types of bookings may not currently be made online. For assistance with multiple destinations, please call one of our Reservations Specialists at 1-800-321-2121. We're available 7am-10:30pm (CT) daily to help with vacation planning.

If you are having a problem booking online, please call us at 1-800-489-4810 for assistance. We're here to help.

Please email AAV.Customer.Relations@aa.comand one of our Specialists will be happy to assist you.

Yes, once you receive your email confirmation, please be sure to print your documents and take them with you when you travel.

If you have any questions, please call 1-800-489-4810 and one of our Reservations Specialists will be happy to assist you.

Please call toll-free 1-800-901-9150 within the United States. If you are outside the United States, the phone number is included on the electronic voucher printed from your confirmation itinerary. We have Reservation Specialists standing by 24/7 to help if anything goes wrong or if you need assistance.

Packages booked through our call center may incur a fee of $35 per person.

The UpLift payment option allows you to pay for your vacation package in monthly installments through an Uplift loan. For additional questions please contact UpLift Support at or by phone at 844-257-5400

Any applicable refund will be refunded back to the original form of payment, in this case UpLift. UpLift will be responsible for posting the credit toward your loan.

Once you've logged in, a slider will be available on the checkout page to allow the redemption of miles toward payment of your package.

Why book with us?
Book togetherand save
Earn bonusmiles
Buy now,pay later
Use miles tobook
Open session timeout modal

Your session expired

Any confirmed reservations have been saved, but you'll need to restart any searches in progress