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Pre-Departure Protection (PDP)

The Pre-Departure Protection (PDP) allows you to revise your booking up to and including the 8th day prior to departure or to cancel the booking entirely at any time prior to your originally scheduled departure time without incurring revision or cancellation fees.

Cancellations with PDP

Cancellations

A package is considered confirmed once payment is received and thereafter all penalties will apply if the package is changed or cancelled. All cancellations of packages booked directly with AAV must be phoned in to AAV at 800-321-2121 and are effective at the time of such call. Cancellations of a person or persons in a package that involve a change in hotel configuration or category (i.e. from double occupancy to single occupancy, from run-of-house to a suite) are subject to rates in effect at the time cancellation is made. Pre-Departure Protection will be available with some packages.

(a) All AAV Package Cancellations without Pre-Departure Protection.

Days cancelled prior to departure Penalty
15 days or more prior to departure    $200 per person plus any non-refundable components.** Balance as credit toward future travel credit (FTC)
14 days or less No refund


(b) All AAV package cancellations with Pre-Departure Protection (PDP) for non-holiday travel periods.

Days cancelled prior to departure Benefits
Prior to scheduled departure*    Full refund less the cost of PDP and any non-refundable components to original form of payment**
After departure No refund


(c) All AAV package cancellations with Pre-Departure Protection (PDP) for holiday travel periods.

Days cancelled prior to departure Benefits
30 days or more prior to scheduled departure Full refund less the cost of PDP and any non-refundable components to original form of payment**
29 to 8 days prior to scheduled departure Package value in the form of Future Travel Credit (FTC), less the cost of PDP and any non-refundable components
7 days or less prior to scheduled departure* 50% of package value in the form of Future Travel Credit (FTC), less the cost of PDP and any non-refundable components

• Thanksgiving holiday: Monday before through Monday after Thanksgiving Day
• Christmas & New Year holidays: December 20 through January 3
*Cancellations for hotel packages (no air component) must be requested by 10:29 PM (Central Time) the day before check-in for PDP cancellation protection to be valid. After 10:29 PM the day before check-in, the full package becomes non-refundable.

**Sandals Resorts, Beaches Resorts and Grand Pineapple Resorts become non-refundable on the 30th day prior to travel, and at that point are not covered by PDP. Basic Economy Fares are not covered by PDP. In addition, non-refundable/advance purchase room categories and non-refundable activities, such as show tickets and theme park tickets, which are identified in the booking process, will remain non-refundable.

Changes with PDP

  • Additional terms and conditions regarding PDP can be found here
  • If one passenger purchases PDP, it is mandatory for all other passengers (adults and children of any age) booked in the same package to purchase PDP.
  • PDP may only be purchased when the initial reservation is made and may not be added after any payment has been made in relation to the reservation.
  • Embargo periods may apply during which PDP is not applicable and/or not available for purchase. These embargo periods are at the sole discretion of AAV.
  • PDP Payments are non-refundable and non-transferrable.
  • PDP does not apply to any changes or cancellations once travel has begun.

Questions

Contact us to change or cancel your reservations.

Call: 800-321-2121


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