The Pre-Departure Protection (PDP) allows you to revise your booking up to and including the 8th day prior to departure or to cancel the booking entirely at any time prior to your originally scheduled departure time without incurring revision or cancellation fees.
A package is considered confirmed once payment is received and thereafter all penalties will apply if the package is changed or cancelled. All cancellations of packages booked directly with AAV must be phoned in to AAV at 800-321-2121 and are effective at the time of such call. Cancellations of a person or persons in a package that involve a change in hotel configuration or category (i.e. from double occupancy to single occupancy, from run-of-house to a suite) are subject to rates in effect at the time cancellation is made. Pre-Departure Protection will be available with some packages.
(a) All AAV Package Cancellations without Pre-Departure Protection.
| Days cancelled prior to departure | Penalty |
|---|---|
| 15 days or more prior to departure | $200 per person plus any non-refundable components.** Balance as credit toward future travel credit (FTC) |
| 14 days or less | No refund |
(b) All AAV package cancellations with Pre-Departure Protection (PDP) for non-holiday travel periods.
| Days cancelled prior to departure | Benefits |
|---|---|
| Prior to scheduled departure* | Full refund less the cost of PDP and any non-refundable components to original form of payment** |
| After departure | No refund |
(c) All AAV package cancellations with Pre-Departure Protection (PDP) for holiday travel periods.
| Days cancelled prior to departure | Benefits |
|---|---|
| 30 days or more prior to scheduled departure | Full refund less the cost of PDP and any non-refundable components to original form of payment** |
| 29 to 8 days prior to scheduled departure | Package value in the form of Future Travel Credit (FTC), less the cost of PDP and any non-refundable components |
| 7 days or less prior to scheduled departure* | 50% of package value in the form of Future Travel Credit (FTC), less the cost of PDP and any non-refundable components |
• Thanksgiving holiday: Monday before through Monday after Thanksgiving Day **Sandals Resorts, Beaches Resorts and Grand Pineapple Resorts become non-refundable on the 30th day prior to travel, and at that point are not covered by PDP. Basic Economy Fares are not covered by PDP. In addition, non-refundable/advance purchase room categories and non-refundable activities, such as show tickets and theme park tickets, which are identified in the booking process, will remain non-refundable. |
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Contact us to change or cancel your reservations.
Call: 800-321-2121
