| Q. |
Why should I purchase my vacation from American Airlines Vacations? |
| A. |
We offer great value at competitive prices. All of our vacation elements are offered as components, so you can design the trip that suits your interests. You can earn AAdvantageŽ miles on your flight* and bonus miles for booking your trip on AAVacations.com.
*Note: Certain air fares are not eligible to earn AAdvantage miles. Complete AAdvantage Program Details can be found on AA.com.
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| Q. |
When will my AAdvantage bonus miles for booking online be awarded? |
| A. |
AAdvantage bonus miles will be awarded to the first traveler in each booking with an AAdvantage number after travel is complete (AAdvantage membership number must be included in the record at the time of booking). |
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| Q. |
Why should I purchase my flight portion of my trip from American Airlines Vacations? |
| A. |
American Airlines Vacations offers special air fares that are only available when combined with our land components. These special fares are typically lower and more flexible than published fares generally available elsewhere and are also covered by the Cancellation and Change Waiver (Pre-Departure Protection), if you choose to include it with your package. |
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| Q. |
Will I also have the option to purchase published fares? |
| A. |
Yes. We will provide you with many flight options for your trip. Occasionally, there may be published sale fares that are lower than the private fares and we will offer these flight options to you. Keep in mind that these published fares are non-refundable and are not covered by the Cancellation and Change Waiver. Reminder: Some airfares may remain non-refundable even with the purchase of the waiver. |
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| Q. |
What is the Cancellation and Change Waiver? |
| A. |
The Cancellation and Change Waiver will protect you in the event that your plans change. The waiver covers cancellations, for any reason, up until scheduled departure time. The waiver also covers revision fees. Restrictions may apply as outlined in land revisions of terms and conditions
(For additional information on the Cancellation and Change Waiver,
click here.) |
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| Q. |
What are acceptable forms of payment? |
| A. |
We accept the following credit cards: American Express, Discover, Diners Club, JCB, MasterCard, and Visa. When booking on-line, you may only use one of the credit cards listed above to pay for the entire cost of your trip. You can also use your AAdvantageŽ miles to purchase vacation packages with the AAdvantageŽVacation AwardsSM redemption program. |
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| Q. |
What if my credit card billing address is outside the US, Canada or the Caribbean? |
| A. |
We only accept credit cards with a billing address within the US, Canada, and the US Virgin Islands |
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| Q. |
What does the Hotel Star Rating mean? |
| A. |
All of our hotel properties have been classified into five category ratings to help you select the one that is best suited to your needs.
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A renowned luxury hotel offering high standards of accommodations, in-room amenities, facilities and service. |
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An outstanding hotel offering a high degree of accommodations, in-room amenities, facilities and service. |
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Offers quality accommodations with a good selection of in-room amenities, facilities and service. |
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Provides good value with modest accommodations, adequate in-room amenities, facilities and service. |
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Basic budget accommodations which meet the needs of comfort while offering limited in-room amenities, facilities and service. |
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| Q. |
How do I cancel my vacation booking? |
| A. |
To cancel your reservation, call American Airlines Vacations at 1-800-321-2121 and one of our Reservation Specialist will assist you. Please note that cancellation penalties may apply. |
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| Q. |
Can I use travel vouchers for American Airlines Vacations travel packages? |
| A. |
Travel vouchers can be used towards American Airlines and American Eagle flight portions of your trip. Travel Vouchers cannot be used for payment on-line. To earn your online booking bonus, you can book the land portion on-line and then call American Airlines Vacations at 1-800-321-2121 to post your Travel Vouchers for your flight. |
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| Q. |
My vacation confirmation has the wrong mailing information, how do I get the information corrected? |
| A. |
Call American Airlines Vacations at 1-800-321-2121 and one of our Reservation Specialist will be happy to make the correction for you. |
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| Q. |
How do I make changes/updates to my vacation reservation (including room accommodations, add my AAdvantage number to my flight segments, changes to reservation, seat assignment)? |
| A. |
Call American Airlines Vacations at 1-800-321-2121 and one of our Reservation Specialist will be happy to assist you. |
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| Q. |
How do I make a reservation for my infant or child under 2yrs? |
| A. |
If you are traveling with a child under the age of 2, please call our Reservations Agents at 1-800-321-2121 for assistance. |
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| Q. |
How do I make a multi-destination booking online? |
| A. |
Because of the complexity of reservations that involve visits to more than one destination, these types of bookings cannot be made online. For assistance with multi-destinations, please call American Airlines Vacations 1-800-321-2121. |
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| Q. |
How can I request a brochure to be mailed to me? |
| A. |
You can call American Airlines Vacations at 1-800-321-2121 to submit your request. You can also download a copy of the brochure from AAVacations.com. |
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| Q. |
If I have a problem booking my vacation on-line, who do I contact? |
| A. |
If you are having a problem booking your vacation on-line, call American Airlines Vacations at 1-800-321-2121 for assistance |
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| Q. |
How do I correct a problem with a vacation already completed or get assistance with a billing question? |
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Contact American Airlines Vacations at 1-800-321-2121 and advise the Reservation Agent of the problem. We will be more than happy to assist you. |
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| Q. |
When will I receive my vacation documents? |
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American Airlines Vacations will mail land documents 21 days prior to departure. Air documents, if applicable, will be issued after final payment in the form of electronic tickets for most destinations. If air transportation is purchased, air and land documents may be sent separately. |
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| Q. |
What if I have a problem while I am on my Vacation? |
| A. |
Please call toll-free 1-800-901-9150 within the United States. If you are outside of the United States, a phone number to call us will be included on the travel documents we send to you. We have a special group of people who will be standing by to help you if anything goes wrong or if you need any sort of assistance. In Hawaii, and Europe, we have a special "meet and greet" staff there to see that your trip gets off to a good start.
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